![]() ![]() It's like that time when Gamestop employees hid games from customers because selling new games to them made their used game sales percentage go down, so selling games to customers, which is ostensibly their job, literally made them look bad. It's not a huge leap to assume that sending out damaged products to clients, and then claiming that they damaged it, makes some number in a spreadsheet go up, to the point where you'll look bad on paper if you *don't* participate in the scam. I'm going to guess that "send out damaged products to customers" isn't an official policy, but Newegg probably has the same dumb OKR system in place that most other large companies have, where people's wages, bonuses, and promotions are directly tied to a few measurable numbers. So it is, in fact, very likely that the motherboard was already damaged when Newegg initially sent it out to GN.Īs for why Newegg sent out a damaged motherboard, that's the real mystery. GN accidentally bought an open-box motherboard (they intended to buy a new one, but Newegg had changed how they mark open-box motherboards on their website to make that status less obvious, probably because they have higher margins on these than on new ones). "if we actually send the real motherboard back, GN will see that it’s fine and know we lied" I discovered a decade ago that Newegg doesn’t pay return shipping changes for defective items. Genius!”, and NewEgg picks a motherboard which is marked as damaged in their inventory system, and ships it to GN. We can just send back any old motherboard which is actually damaged. But GN said that they never opened the shipping box, so GN has never seen the motherboard. We said the motherboard was damaged, so if we actually send the real motherboard back, GN will see that it’s fine and know we lied. NewEgg goes “Oops, bad publicity, we’d better refund them.” GN knows they didn’t damage the motherboard, since they didn’t even open the shipping box, so they relate the story to their surprisingly large audience, and the whole story blows up. (NewEgg went back and forth regarding whether it was thermal paste on the motherboard or damaged pins on the CPU socket.) I have a theory NewEgg decides to decline the RMA just because they can, claiming whatever excuse they are forced to make up when anyone asks. The motherboard also had an RMA sticker on it, which would appear to indicate that Newegg had attempted (and failed) to repair it with the manufacturer prior to selling it on as “open box.” The damage to the motherboard was not consistent with the type of damage that would occur in transit, featuring bent pins. As you might expect, this led to an immediate refund from Newegg, and a return of the motherboard in question. Considering that Gamers Nexus had never even opened or used the motherboard, naturally this raised suspicions.Īfter exhausting all customer service options, Gamers Nexus went public on his sizeable YouTube channel. After several months wrangling with Newegg, it seems the company had attempted to get the motherboard repaired themselves, while also denying the refund. Newegg then claimed that Gamers Nexus had damaged the motherboard, and then declined to offer a refund. The Gamers Nexus team purchased a motherboard from Newegg, and later decided to return it having realized that it was no longer required. Popular tech outlet Gamers Nexus recently reported an incident with Newegg, which has long been a staple for PC builders. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |